Effective Date: September 1st, 2025
Contact Email: info@multimodalliteracy.com
At Multimodal Literacy, we are committed to protecting the privacy of individuals and safeguarding personal information entrusted to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with Alberta’s Personal Information Protection Act (PIPA).
1. What Information We Collect
We collect personal information only as necessary to provide our services effectively. This may include:
- Name, email address, and phone number
- Child’s name, age, grade level, and learning needs (if applicable)
- Billing and payment information
- Communication preferences
- Website usage data (via cookies or analytics tools)
We do not knowingly collect information from children directly. All data provided about minors must be submitted by a parent, legal guardian, or authorized adult.
2. How We Use Your Information
Your personal information may be used for:
- Delivering educational support and tutoring services
- Communicating with you regarding appointments, updates, or learning progress
- Responding to inquiries or requests
- Processing payments or issuing invoices
- Sending newsletters or promotional material (you may unsubscribe at any time)
- Improving our website and services through usage analytics
3. Consent
We collect, use, and disclose your personal information only with your knowledge and consent, except where permitted or required by law. Consent may be expressed (e.g., via forms or email) or implied (e.g., by using our services).
You may withdraw your consent at any time by contacting us at: info@multimodalliteracy.com
4. Disclosure of Information
We do not sell or rent your personal information to third parties. We may share information in the following cases:
- With third-party service providers (e.g., secure payment processors, email marketing tools) who support our services
- When required by law or court order
- If necessary to protect the rights, safety, or property of Multimodal Literacy or others
All third-party partners are bound by appropriate confidentiality and data protection agreements.
5. Data Storage and Security
We take reasonable precautions to protect your information from unauthorized access, disclosure, or misuse. These measures include:
- Secure, password-protected data systems
- Limiting access to personal information to authorized personnel only
- Encryption and secure transmission methods (e.g., SSL for our website)
Information is stored electronically using secure servers located in Canada or with trusted third-party providers compliant with PIPA and/or PIPEDA.
6. Cookies and Website Analytics
Our website may use cookies or analytics tools (e.g., Google Analytics) to improve your browsing experience. These tools may collect data such as:
- Browser type and version
- Pages visited
- Duration on site
- Device type and IP address
You can choose to disable cookies through your browser settings at any time.
7. Access to Your Information
You have the right to:
- Request access to the personal information we hold about you
- Correct any inaccuracies
- Withdraw your consent (where applicable)
- Request deletion, subject to legal or contractual obligations
To make such a request, email us at: info@multimodalliteracy.com
8. Retention of Information
We retain personal information only as long as necessary to fulfill its intended purpose or to comply with legal obligations. Once no longer needed, information is securely deleted or anonymized.
9. Changes to This Privacy Policy
We may update this policy occasionally to reflect changes in legal obligations or our practices. The “Effective Date” at the top will be revised accordingly.
We encourage you to review this policy periodically. Continued use of our services constitutes your agreement to the updated terms.
10. Contact Us
If you have questions or concerns regarding this policy or how your data is handled, please contact: